Delivery Policy
Effective Date: March 7, 2025
At PureCity, we aim to provide a seamless shopping experience, including fast, reliable, and efficient delivery services. This Delivery Policy outlines our terms and conditions regarding shipping, delivery times, and costs. By making a purchase on our website, you agree to the terms set out below.
1. Shipping Methods and Costs
We offer a variety of shipping methods to meet the needs of our customers. Shipping costs will be calculated at checkout based on the delivery destination, selected shipping method, and the weight of the order.
- Standard Shipping: Delivery time typically ranges from 5-7 business days (depending on the location).
- Expedited Shipping: Delivery time ranges from 2-3 business days.
- International Shipping: Delivery times for international orders vary depending on the destination country and customs processing. Additional customs fees or taxes may apply.
2. Processing Time
All orders are processed within 1-2 business days from the time of purchase. Orders placed after 3 PM or on weekends will be processed on the next business day. During peak seasons or promotions, processing times may take longer.
3. Shipping Areas
We offer domestic shipping across Vietnam and international shipping to various countries. Please note that shipping rates and delivery times may vary depending on the location. You can select your shipping destination during checkout to confirm availability and pricing.
4. Order Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking number provided to monitor the status of your shipment.
5. Delivery Times
Estimated delivery times are provided during checkout based on the selected shipping method. Please note that these are estimates, and actual delivery times may vary due to factors such as weather, carrier delays, or customs processing. PureCity is not responsible for delays caused by third-party carriers.
6. Shipping Delays
While we make every effort to ensure timely delivery, unforeseen circumstances (such as holidays, weather conditions, or customs delays) may impact delivery times. If your order is delayed, we will notify you as soon as we have an update.
7. Incorrect or Incomplete Address
Please double-check the shipping address provided during checkout. If the address is incomplete or incorrect, PureCity is not responsible for delays or lost shipments. If an order is returned to us due to an incorrect address, you will be responsible for any additional shipping charges.
8. Missing or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of receiving your shipping confirmation. We will work with the carrier to resolve the issue. In the case of damaged goods, we will arrange a replacement or refund if necessary.
9. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and fees may apply based on the destination country’s regulations. These additional charges are the responsibility of the customer and will not be covered by PureCity. Please check with your local customs office for more details regarding any potential charges.
10. Delivery Issues or Questions
If you experience any issues with your delivery, such as delays or missing packages, or if you have any other questions about shipping, please feel free to reach out to us:
📧 Email: info@purecity.xyz
📞 Phone: (84-8) 7541636