Payment Policy
Effective Date: March 7, 2025
At PureCity, we offer a range of secure and convenient payment options to ensure a smooth and hassle-free shopping experience. This Payment Policy outlines the terms and conditions related to payment methods, transactions, and security. By purchasing from our website, you agree to the terms set forth in this policy.
1. Accepted Payment Methods
We accept a variety of payment methods for your convenience, including:
- Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit and debit cards.
- PayPal: Secure online payments through your PayPal account.
- Bank Transfers: Direct transfers through supported banks. (Available for specific regions or orders upon request)
- Gift Cards and Store Credit: We accept payments made via PureCity gift cards or store credits.
2. Payment Processing
Payment for orders will be processed at the time of purchase. Once you complete the checkout process and provide payment details, your order will be confirmed, and an authorization for payment will be requested. If payment is successfully authorized, the order will be processed.
Note: For international payments, additional verification may be required depending on the bank or payment method used.
3. Pricing and Currency
All prices listed on PureCity are in Vietnamese Dong (VND) for domestic orders and in USD for international orders, unless stated otherwise. Prices are subject to change without notice, but once your order is confirmed, the price will remain locked in.
- Sales Tax: Applicable sales tax will be calculated based on your shipping destination. The tax rate will be shown at checkout.
4. Secure Payment
We take your security seriously. All transactions are processed through secure SSL encryption to protect your payment information. We do not store any sensitive payment details on our servers, and we comply with industry standards for online payments and data protection.
5. Order Confirmation
Once payment has been processed and your order is confirmed, you will receive an Order Confirmation email containing your order details, including the items purchased, order number, and shipping information. This serves as the official receipt for your transaction.
6. Payment Issues and Declined Transactions
In the event that your payment is declined or an error occurs during the transaction process, please check your payment details and try again. If the problem persists, please contact your bank or payment provider for assistance. PureCity will not be responsible for any payment issues related to your bank or third-party payment processors.
7. Fraud Prevention
To protect against fraud, we may request additional information or verification of identity for certain transactions. This may include providing proof of identity or confirmation from the payment provider. If fraud is suspected, we reserve the right to cancel the transaction and take appropriate actions.
8. Payment Disputes and Chargebacks
If you dispute a charge or initiate a chargeback with your bank or payment provider, you agree to notify PureCity prior to initiating any formal dispute. We aim to resolve issues promptly, and chargebacks initiated without first contacting us may result in the cancellation of your account or access to services.
9. Refunds
Refunds are processed according to our Refund and Returns Policy. Once an item is returned and accepted for a refund, the amount will be credited back to the original payment method used for the purchase. Please note that refunds may take 7-10 business days to process, depending on your bank or payment provider.
10. Currency Conversion
For international orders, if your payment method is in a currency other than USD, your bank or payment provider will apply a currency conversion fee. PureCity is not responsible for any additional charges or fees related to currency conversion.
11. Contact Us
If you have any questions about our Payment Policy, or need assistance with a payment, please feel free to contact us:
📧 Email: info@purecity.xyz
📞 Phone: (84-8) 7541636