Sales Policy

Effective Date: March 7, 2025

At PureCity, we strive to provide high-quality fashion and excellent service to our customers. The following Sales Policy outlines our terms and conditions related to sales, payment, and order processing. By purchasing from our website, you agree to the terms set forth in this policy.

1. Order Placement

To place an order with PureCity, customers must select the desired products, add them to the cart, and proceed to checkout. All orders are subject to availability and acceptance by PureCity. Once your order is confirmed, you will receive an order confirmation email. If your order cannot be fulfilled, you will be notified and refunded promptly.

2. Product Availability

While we make every effort to maintain accurate stock levels, product availability may change. If an item becomes unavailable after your order has been placed, we will notify you via email and offer a full refund or an alternative product.

3. Pricing and Payment

  • Pricing: All prices listed on our website are in USD unless stated otherwise. Prices are subject to change without notice but will remain fixed once the order is confirmed.
  • Sales Tax: Applicable sales tax will be added based on the shipping destination and applicable tax laws.
  • Payment Methods: We accept a variety of payment methods, including credit cards, debit cards, PayPal, and other secure payment gateways. Payment will be processed at the time of order.

4. Order Confirmation

Upon successful payment, you will receive an Order Confirmation email that includes your order details, shipping information, and estimated delivery time. Please verify all information and contact us immediately if any details are incorrect.

5. Order Processing and Shipping

  • Processing Time: Orders are usually processed within 1-2 business days. During busy periods, processing times may take longer.
  • Shipping Methods: We offer various shipping options based on your location. Shipping costs will be calculated at checkout.
  • Shipping Time: Delivery times depend on your chosen shipping method and location. Estimated delivery times are provided during checkout.

6. International Orders

PureCity ships internationally. Customs duties and taxes may apply depending on the country of delivery. These charges are the responsibility of the customer. Please check with your local customs office for more information regarding potential customs fees.

7. Cancellations

You can request to cancel your order before it has been processed or shipped. To do so, please contact our customer service team immediately at info@purecity.xyz. Once your order is shipped, cancellations are no longer possible, but you can return the product under our Refund and Returns Policy.

8. Discounts and Promotions

  • Promotional Codes: From time to time, PureCity may offer promotional codes that provide discounts on your order. Promotional codes must be applied during checkout and cannot be applied after the order has been placed.
  • Sales and Offers: PureCity may run sales and offer discounts, but all such promotions are subject to availability and may change without prior notice.

9. Customer Responsibilities

  • Accurate Information: Ensure that all information provided during the checkout process (such as shipping address and payment details) is accurate.
  • Receiving Packages: Ensure that someone is available to receive the package. PureCity is not responsible for lost or stolen packages after delivery has been made.

10. Returns and Exchanges

For any issues with your order, please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange items. Returns must be processed within the eligible period stated in our returns policy.

11. Customer Service

For any questions, concerns, or clarifications regarding our Sales Policy or any other inquiries, please contact our customer service team:
📧 Email: info@purecity.xyz
📞 Phone: (84-8) 7541636